Counterfeit Machines
Clarisonic: Safe purchasing
Clarisonic works actively to combat the serious issue of counterfeit machines. We’re aware of a number of imitation versions of our technology, and our priority is to protect our users against the possibility of unknowingly buying machines being advertised as genuine Clarisonic.
We’ve always tried to find a way to help our users, Clarisonic has a full-time global team, working to protect shoppers from the risks posed by counterfeit products and fake websites. We work closely with law enforcement bodies to protect shoppers, and take legal action against people involved in the manufacture and distribution of counterfeit Clarisonic machines.
Why counterfeit Clarisonic machines can be dangerous
Counterfeit Clarisonic machines are often cheaply made, potentially dangerous, and don’t provide the same stand-out experience as a genuine Clarisonic machine.
Counterfeit machines are not manufactured in controlled Clarisonic environments that are designed to ensure the quality and safety of our products. Components and measures used to safeguard our machines are usually omitted.
For this reason, we do not recommend you use counterfeit Clarisonic products.
Have you bought a counterfeit machine?
The individuals behind counterfeit products go to great lengths to make sure they look as genuine as possible. It’s often only once the machine has been used that a user will become suspicious.
Counterfeit Clarisonic machines are very difficult to spot: They appear nearly exactly the same as the genuine Clarisonic machine: from the logos on the machines to the packaging they are delivered in. Counterfeit Clarisonic machines even include copies of Clarisonic’s serial number stickers and Clarisonic warranty cards. Their external appearance is where the similarities end.
Common things to look out for which are likely to indicate you have purchased a counterfeit include:
- Poor quality manufacturing finish (for example, misapplied Clarisonic logos, uneven joins in materials, scratches on the product or uneven edges)
- Poor quality packaging materials
- Typos on the product, the packaging, or the documentation enclosed in the packaging
Public Notice of Warning Information on Counterfeits
The publicized information covers sales channels (stores) that have been sealed up and those (stores) involved in ongoing lawsuits. The brand owner cannot handle after-sales and other services for counterfeits. If you have made a purchase, please contact the official customer service of the sales channel directly to get a full refund. For detailed procedures, you can consult our customer service.
Amazon Store Names: Brushot/ Clarisonic US/ Clarisonic-Directs/ Clarsonic/ Jiememei/Clarisonic Inc /YONTO.
Walmart Store Names: Fullbright Sales/ Delma.
Reporting suspicious machines
Clarisonic does not service counterfeit machines as they aren’t made by Clarisonic or with genuine Clarisonic parts. Neither will we be able to offer you a refund for the counterfeit product you may have purchased.
In some circumstances, we provide support to consumers who have purchased counterfeit Clarisonic machines to help them get their money back.
For further support or advice please contact the Clarisonic Customer Care team.