Quick Q&A
1. My clarisonic won’t start, and the buttons aren’t responding.
If the controller hasn’t been used for more than a week and then fails to start, charge the controller for 6 – 12 hours to try to activate the battery.
I’ve charged the controller, but the buttons still aren’t responding. Please register the product for after – sales service via Register machine and then contact customer service.
2. I’ve been using my Clarisonic for many years, and now it won’t start. Can I replace the battery?
The Clarisonic handle cannot be disassembled for repair. Disassembling it will damage the product’s waterproof function. You can contact customer service to learn about our trade – in program.
3. I've lost my charger. Can I buy a charger separately?
To ensure that the purchased accessories are compatible with the customers’ devices, non – consumable accessories are not publicly displayed. If you need to make a purchase, you can consult the customer service. After providing the product pictures to the customer service, you will get the purchase link for the charger.